TEAM Wireless Return Policy

The following return policy covers only wireless devices and accessories originally purchased from a TEAM Wireless location.

You may return or exchange wireless devices and accessories within 28 days of purchase. A restocking fee of $35 applies to any return or exchange of a wireless device. A restocking fee of $50 applies to any return or exchange of a tablet device.

Prepaid phones, activation charges, and monthly service payments, are not eligible for return.

You are permitted to make one exchange. To make an exchange, return the original merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt.

At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash, credit card, or gift card will be refunded by check, credit card or gift card, respectively. Non-cash refunds must go back to the original payment method. Cash payments made over $100 will be refunded via mailed check send in 7-10 business days.

Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.

Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.

Gift card returns

Gift cards are not eligible for return or exchange, except as required by law.

Signal amplifiers

All signal amplifier products, including WeBoost, have a 28-day return policy, and a 1 Year in-store replacement warranty. A restocking fee of $50 applies to any return or exchange of a signal amplifier device. All parts, packaging, and product parts must come back in like new condition to be eligible for return.

Please review your Verizon service summary receipt and Verizon Customer Agreement to determine if an Early Termination Fee, Trade-In Value Chargeback, or bill credit forfeiture may occur with any return or exchanges.    

By signing the terms and conditions in-store, I agree that I have read and understand any comments and disclaimers on the TEAM Wireless Return Policy.