TEAM Wireless Customer Satisfaction Policies.
Keep Your Mobile Devices Protected
We all know accidents happen. For those unfortunate times, TEAM Wireless is happy to offer a Protection Plan on phones, tablets, HPC and Mobile Broadband. Through our Protection Plan we offer same day in-store replacements so you can get reconnected quickly. To view current rates and plans please download the brochure below.
TEAM Wireless Customer Return and Satisfaction Policies
Return Policy for Wireless Devices and Accessories
We will gladly accept returns on all phones and devices within 14 days of purchase. In order to process the return, the wireless device or accessory must be in its original box with all components, in like-new condition and accompanied by the original receipt. We will not return any products with out the original packaging. There is a restocking fee of $50 for all Tablets. All other wireless device returns and exchanges have a $35 restocking fee.
Mobile accessories can be returned or exchanged within 30 days of purchase.
EQUIPMENT WITHIN 180 DAYS
If line(s) are disconnected within 180 days of purchase, equipment must be returned to a TEAM Wireless location.
This policy applies to TEAM Wireless merchandise other than prepaid wireless devices, which are governed by the TEAM wireless Prepaid Return Policy.
New Merchandise Exchanges
New and Certified Pre-Owned wireless devices and accessories may be exchanged within 14 days. You are permitted to make one exchange. There is a restocking fee of $50 for all Tablets. All other wireless device returns and exchanges have a $35 restocking fee. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in its original packaging. All merchandise must be in like-new condition and accompanied by the original receipt.
Wireless devices that are lost, stolen or subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like, are not eligible for return or exchange.
If you purchased your merchandise from a store other than TEAM Wireless, please contact the phone number on your customer receipt for additional details on completing your exchange. If you purchased your merchandise from another retailer, that retailer’s exchange policy applies.
Return and Service Termination
You may terminate service for any reason within 14 days of activation. If you purchased a wireless device from us at a promotional price at the time of activation, you must return that wireless device to avoid an Early Termination Fee of $175, or $350 for Advanced Devices. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. Security deposits may take between 30 and 60 days to process. The charges for any service used on the account before the service termination date may be applied against your security deposit.
If you cancel your service after the 14-day period, but prior to the expiration of your minimum term, you will be responsible for the Activation Fee, all applicable usage fees, access charges, taxes, surcharges or other charges that accrued to your account through the termination date, including an Early Termination Fee.
If you return your merchandise, even by mistake, more than 14 days after your purchase, you will not receive a refund and the merchandise you returned will not be returned to you.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If we accept your returned merchandise within the 14-day return period, we will refund your purchase price, subject to a restocking fee for the return of all wireless devices. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively.
If you received your merchandise through a “Buy One, Get One Free” or similar offer, both items must be returned in order to receive a refund. If you received a discount on the purchase of any merchandise, the return of that merchandise will result in the forfeit of the discount, which may be deducted from any refund amount. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned. A restocking fee applies to the exchange of all wireless devices.
If TEAM Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee.
Opened software purchased separately may be exchanged only for the exact same item at a TEAM Wireless store and may not be returned for refund.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all files you wish to retain to another file source. Once the wireless device or accessory is returned, your files cannot be recovered.
Prepaid Return Policy
All sales on prepaid devices are final. Prepaid devices are not returnable.
Gift Card Returns
Gift Cards can be returned at a TEAM Wireless Store within 30 days of the date of purchase if accompanied by the receipt.
*Last Updated 4/19/16